Frequently asked questions

Most made-to-size orders run six to ten weeks from survey to delivery. Conservation and heavily detailed work can take longer, and we confirm the lead time in writing at quotation rather than leaving it open.

Both. Engineered hardwood is the default where movement or exposure is a concern, and slow-grown softwood is often the better value choice for painted work in sheltered positions. We will tell you which we would specify and why.

Yes. If you can supply a section, a photograph with a rule in shot, or an old unit, we can replicate the profile. For conservation work this is usually the condition the planning officer will apply.

All our stock is FSC certified and chain-of-custody documentation is supplied with the order, which most main contractors and specifiers now require for their records.

Both. Supply-only is common for trade and contractor clients. For private clients we usually recommend supply and fit, because responsibility for the fit and the finish then sits in one place.

Ten years on workmanship, covering manufacture and the factory-applied finish. Where we install, the installation is covered too. It is issued in writing with the handover paperwork.

Not before the measured survey. A deposit is only requested once the survey is complete and you have approved the final schedule and price.

Yes, and a significant share of our work is listed or conservation area. We can supply drawings and section details to support a listed building consent or planning application, though the consent itself remains the owner's responsibility.

Standard double glazed units for most work, and slim-cavity units where a conservation officer has restricted sightlines. Single glazing with putty lines is available where the consent requires it.

A factory-applied microporous finish typically needs inspection every three to five years, sooner on exposed coastal elevations. Maintaining it is far cheaper than letting a coating fail and the timber take up water.

Yes, we deliver across England, Wales and Scotland. Delivery is priced into the quotation so there is no separate charge added later.

Yes. Send a drawing set or a schedule and we will price against it. If anything is ambiguous we will query it before quoting rather than assume and reprice later.

Most older openings are. The survey records the actual dimensions at several points and the unit is manufactured to suit, which is the main reason we survey rather than work from the sizes given over the phone.